header-icon-2

Kucuksu Rasathane

Uskudar Istanbul Turkey

header-icon-3

Mon–Fri 09:00–18:00 (GMT+3)

Weekend: Closed

English العربيةEN AR
EN English AR العربية

UPCOM
Field Support

Symptom checks

FOK Machine Troubleshooting

Start with the visible symptom. Stop the machine if cable movement is blocked, slipping, unstable, or the installed setup is not confirmed.








Possible causes

  • Visible blockage around one pallet side.
  • Uneven pallet contact or cable alignment issue.
  • Drive transmission to one side is not engaging correctly.

What to check first

  • Stop operation before inspection.
  • Remove visible debris from the pallet path.
  • Confirm both pallet sides are clean and aligned.
  • Record a short video showing both sides during a brief test.

When to contact support

  • Only one side rotates after cleaning and setup check.
  • Visible damage or abnormal movement is present.
  • The same side stops repeatedly.

Possible causes

  • Drive is loaded by a blocked cable path.
  • Visible drive engagement or pallet contact issue.
  • Contamination around moving contact parts.

What to check first

  • Stop and remove cable load before checking movement.
  • Confirm the cable path is free and the pallet area is clean.
  • Check visible drive connection condition only.
  • Follow the official manual before restarting.

When to contact support

  • Motor noise continues but pallets do not rotate.
  • Visible drive condition looks abnormal.
  • You are unsure whether the machine should be restarted.

Possible causes

  • Air supply is not reaching the machine.
  • Visible air connection is loose, closed, or blocked.
  • Preparation does not match the official manual.

What to check first

  • Stop and check visible air hose connection.
  • Confirm site air is available according to site procedure.
  • Check that the control position matches the official manual.
  • Do not open the air motor.

When to contact support

  • No air motor response after visible connection checks.
  • Air leakage or visible damage is present.
  • Manual checks do not restore normal response.

Possible causes

  • Cable contact is too low for the installed setup.
  • Cable jacket is wet, oily, dusty, or damaged.
  • Cable drum or duct route is resisting movement.

What to check first

  • Confirm the cable drum rotates freely.
  • Clean cable jacket and visible pallet contact surfaces.
  • Confirm measured cable OD and setup reference in the setup wizard.
  • Check duct entry alignment and route resistance.

When to contact support

  • Pallets rotate but cable does not advance after cleaning.
  • Correct pallet or cable alignment setup is uncertain.
  • Visible wear or repeated slipping is present.

Possible causes

  • Wrong pallet or cable alignment setup for measured cable OD.
  • Dirty or wet cable jacket.
  • Visible pallet/contact wear.
  • Duct route resistance is higher than expected.

What to check first

  • Clean the cable jacket and contact surfaces.
  • Measure cable outside diameter again.
  • Use the setup wizard to confirm the FOK Machine setup reference.
  • Check cable drum feed and duct entry alignment.

When to contact support

  • Slipping repeats with clean cable and confirmed setup.
  • Contact surfaces appear worn or damaged.
  • Photos or video can show the slip point.

Possible causes

  • Wrong pallet or cable alignment setup.
  • Excessive contact force or blocked duct route.
  • Cable OD is outside the suitable machine range.

What to check first

  • Stop operation immediately.
  • Inspect the cable jacket at the contact area.
  • Confirm cable OD and setup reference before restarting.
  • Check for duct blockage or sharp entry conditions.

When to contact support

  • Any visible cable deformation repeats.
  • The correct setup is uncertain.
  • Cable damage is visible after a short test.

Possible causes

  • Duct route resistance, bend, moisture, or blockage.
  • Cable drum resistance or crossed cable on the drum.
  • Setup mismatch or insufficient cable grip.

What to check first

  • Check cable drum rotation and cable pay-off.
  • Inspect duct route condition and entry alignment.
  • Confirm measured cable OD, duct OD / connection size, and duct ID if known.
  • Apply lubricant only according to site and project rules.

When to contact support

  • The cable repeatedly stops at a similar distance.
  • Route appears clear but movement still stops.
  • Measured data or setup selection is uncertain.

Possible causes

  • High duct route resistance.
  • Air leakage at duct entry or connection area.
  • Cable drag from drum, route, or setup mismatch.

What to check first

  • Check duct route, bends, moisture, and visible restrictions.
  • Confirm visible air and duct connections are stable.
  • Inspect cable contact surfaces and cable jacket condition.
  • Record route length and measured cable/duct data for support.

When to contact support

  • Low speed remains after setup and route checks.
  • Air leakage or grip loss repeats.
  • Route condition is uncertain.

Possible causes

  • Wrong duct holder or duct connection tool.
  • Duct OD / connection size mismatch.
  • Worn or damaged visible O-ring or seal.
  • Duct cut is not square or duct is not seated correctly.

What to check first

  • Confirm duct OD / connection size and duct ID if known.
  • Inspect visible O-ring, seal, and duct seating.
  • Check duct cut quality and entry cleanliness.
  • Do not continue if the duct entry leaks heavily.

When to contact support

  • Leakage continues after reseating and cleaning.
  • Seal or O-ring wear is visible.
  • Duct size or holder selection is uncertain.

Possible causes

  • Wrong duct holder or duct connection tool.
  • Duct OD mismatch or poor duct seating.
  • Visible holder, clamp, or seal wear.

What to check first

  • Stop if the duct moves during operation.
  • Measure duct OD / connection size again.
  • Inspect the visible duct holder and seating area.
  • Confirm the setup reference before restarting.

When to contact support

  • Duct slips repeatedly.
  • Holder or seal wear is visible.
  • The duct size is non-standard or uncertain.

Possible causes

  • Cable tension changes suddenly during direction change.
  • Cable nose, duct entry, or drum feed is not stable.
  • Debris or jacket damage catches in the contact area.

What to check first

  • Stop and release load before inspecting.
  • Check cable drum, cable path, and duct entry alignment.
  • Inspect the visible contact area for loose debris.
  • Restart only when cable movement is smooth and controlled.

When to contact support

  • Jamming repeats after direction changes.
  • Forward or reverse movement feels uneven.
  • A short video can show the exact jam point.

Possible causes

  • Air loss at duct entry or hose connection.
  • Route resistance is higher than expected.
  • Grip loss, wrong setup, or cable drum drag.

What to check first

  • Inspect visible air leakage points.
  • Confirm duct route condition and entry sealing.
  • Check cable drum rotation and cable jacket cleanliness.
  • Capture measured cable OD, duct OD / connection size, and duct ID if known.

When to contact support

  • Performance remains low with stable air connection.
  • Route appears clear but speed or distance is poor.
  • You need setup review from measured data.

Possible causes

  • Duct route resistance, bends, moisture, or contamination.
  • Cable jacket friction is high for the route.
  • Duct entry or cable nose preparation increases drag.

What to check first

  • Check duct cleanliness and route condition.
  • Confirm cable nose and duct entry are prepared correctly.
  • Use lubricant only when allowed by project and site rules.
  • Do not force the cable when resistance is high.

When to contact support

  • Resistance remains high after route checks.
  • Cable starts to slip or deform.
  • Lubricant use or route condition is uncertain.

Possible causes

  • Cable is crossed, trapped, or pulling from the wrong angle.
  • Drum stand or pay-off path is not stable.
  • Cable tension is too high before entering the machine.

What to check first

  • Stop and correct the cable pay-off path.
  • Confirm the drum turns freely by hand according to site procedure.
  • Remove twists, crossed layers, or sharp feed angles.
  • Restart only after cable feed is smooth.

When to contact support

  • Drum resistance causes repeated slipping or stopping.
  • Cable jacket damage appears near the machine entry.
  • Video of the drum feed can show the issue.

Possible causes

  • Cable OD was not measured correctly.
  • Previous setup was reused for a different cable size.
  • Cable size is close to a setup boundary.

What to check first

  • Measure cable outside diameter with a caliper.
  • Compare measured data with the FOK Machine setup wizard.
  • Inspect cable jacket for slipping or deformation marks.
  • Record installed pallet and cable alignment details before operation.

When to contact support

  • Cable OD is uncertain or near a boundary.
  • Slipping or cable deformation continues.
  • You cannot confirm the installed setup.

Possible causes

  • Duct OD / connection size was not measured correctly.
  • Duct holder does not match the duct connection.
  • Seal or O-ring condition affects seating.

What to check first

  • Measure duct OD / connection size again.
  • Check duct ID if known.
  • Inspect visible holder, seal, and duct seating.
  • Use setup wizard data for support review.

When to contact support

  • Duct size is not a standard match.
  • Air leakage or duct slipping repeats.
  • You are unsure which duct holder is installed.

Possible causes

  • The cable outside diameter is outside FOK Machine range.
  • Measurement was taken on a damaged or oval cable section.
  • The job may require another machine or support review.

What to check first

  • Measure cable OD again at a clean, undamaged section.
  • Check the machine label and setup wizard before operation.
  • Do not force cable outside the supported range.
  • Capture cable and duct measurements for support.

When to contact support

  • Measured cable OD remains outside range.
  • Machine selection is uncertain.
  • You need application review before operation.

Possible symptoms

  • Repeated air leakage at the duct entry.
  • Repeated cable slipping or unstable grip.
  • Irregular feeding with clean cable and confirmed setup.
  • Visible wear, cracking, flattening, or contamination.

What to check first

  • Stop and inspect only visible O-rings, seals, pallets, and contact surfaces.
  • Clean accessible surfaces after operation.
  • Record photos of visible wear or contamination.
  • Compare symptoms with setup and measurement data.

When to contact support

  • Wear is visible or the same symptom repeats.
  • You need spare part or setup identification support.
  • Send photos and machine serial number with the request.

Need FOK Machine support?

Send model, serial number, cable outside diameter, duct OD / connection size, duct ID if known, installed setup details, and photos or video of the issue.

Contact support
Open setup wizard

Setup
Contact
EN AR
EN English AR العربية