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Kucuksu Rasathane

Uskudar Istanbul Turkey

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Mon–Fri 09:00–18:00 (GMT+3)

Weekend: Closed

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UPCOM
Field Support

Symptom checks

ElectroFOK Troubleshooting

Start with the visible symptom. Stop the machine if cable movement is blocked, slipping, unstable, or the installed setup is not confirmed.








Possible causes

  • Duct route blockage or high route resistance.
  • Too many bends.
  • Insufficient lubricant.
  • Cable drum not rotating freely.
  • Wrong cable/contact setup.
  • Air/pressure source issue if applicable according to machine setup.

What to check first

  • Confirm cable drum rotates freely.
  • Check duct route, bends and entry.
  • Confirm cable OD is within 1–8 mm.
  • Check duct OD / connection size.
  • Use setup wizard to review cable and duct data.

When to contact support

  • If cable repeatedly stops after a short distance.
  • If route condition is clear but feeding remains unstable.
  • If cable or duct data is uncertain.

Possible causes

  • Wrong drive roller / cable contact selection.
  • Cable OD mismatch.
  • Dirty, wet or oily cable jacket.
  • Worn drive roller/contact surface.
  • Insufficient contact/feed force.
  • Incorrect setup.

What to check first

  • Clean the cable jacket.
  • Confirm cable OD.
  • Inspect visible drive roller/contact area.
  • Confirm correct setup with setup wizard.
  • Check for visible wear.

When to contact support

  • Repeated slipping after cleaning and setup check.
  • Visible wear on contact parts.
  • Uncertainty about the correct contact set.

Possible causes

  • Excessive feed force / torque / speed.
  • Wrong drive roller or cable contact.
  • Cable OD too small or outside ElectroFOK range.
  • Wrong machine selection.
  • Cable blocked in duct route.

What to check first

  • Stop operation immediately.
  • Inspect cable jacket.
  • Confirm cable OD is within 1–8 mm.
  • Confirm correct cable contact / drive roller reference.
  • Check route resistance and duct entry.

When to contact support

  • Visible jacket deformation.
  • Repeated deformation.
  • Cable OD or selected setup is uncertain.

Possible causes

  • Wrong duct connection tool / duct holder.
  • Duct OD mismatch.
  • Worn or damaged O-ring / seal.
  • Connection not fully tightened.
  • Duct cut not clean or duct not seated correctly.

What to check first

  • Confirm duct OD / connection size.
  • Inspect O-ring / seal condition.
  • Check duct seating and connection tightening.
  • Check duct cut quality.
  • Record photos/video of air leakage area.

When to contact support

  • Leakage continues after reseating.
  • O-ring / seal is worn.
  • Duct holder/tool selection is uncertain.

Possible causes

  • Wrong duct holder / duct connection tool.
  • Duct OD mismatch.
  • Worn clamp/holder.
  • Duct not seated correctly.

What to check first

  • Confirm duct OD / connection size.
  • Confirm duct connection tool.
  • Inspect clamp/holder surface.
  • Check duct seating.
  • Do not continue operation if duct moves.

When to contact support

  • Duct slips repeatedly.
  • Holder or clamp appears worn.
  • Duct OD does not match standard holder.

Possible causes

  • High route resistance.
  • Insufficient air supply or pressure loss if applicable.
  • Long hose pressure drop.
  • Duct route bends or moisture.
  • Cable drum resistance.
  • Wrong setup.
  • Air leakage at duct entry.

What to check first

  • Check cable drum rotation.
  • Inspect duct route and bends.
  • Check visible air leakage.
  • Confirm cable OD / duct OD / duct ID.
  • Use setup wizard for measurement review.

When to contact support

  • Compressor/air supply appears sufficient but performance remains low.
  • Route appears clear but distance is still poor.
  • Repeated low performance occurs with different ducts/cables.

Possible causes

  • Cable OD not measured correctly.
  • Wrong drive roller/contact set selected.
  • Cable OD outside range.
  • Operator used previous setup for a different cable size.

What to check first

  • Measure cable OD with caliper.
  • Compare setup with ElectroFOK setup wizard.
  • Inspect contact surface.
  • Check if cable jacket is slipping or deforming.

When to contact support

  • Cable OD is between common setup ranges.
  • Correct contact set is uncertain.
  • Repeated slipping or cable deformation occurs.

Possible causes

  • Duct OD not measured correctly.
  • Wrong duct connection tool selected.
  • Non-standard duct size.
  • Worn seal/O-ring.

What to check first

  • Measure duct OD / connection size.
  • Check duct ID if known.
  • Inspect duct holder and seal.
  • Check whether duct OD is standard for ElectroFOK.

When to contact support

  • Non-standard duct size.
  • Repeated air leakage.
  • Duct does not stay fixed.

Possible symptoms

  • Repeated air leakage.
  • Repeated cable slipping.
  • Low grip.
  • Irregular feeding.
  • Unstable movement.

What to check first

  • Inspect visible O-rings and seals.
  • Inspect drive roller/contact surfaces.
  • Check cable jacket condition.
  • Check if issue repeats with clean cable and confirmed setup.

When to contact support

  • Visible wear.
  • Repeated leakage or slipping.
  • Spare part code is uncertain.

Possible causes

  • Visible control or connection issue.
  • Incorrect preparation according to official manual.
  • Unstable control panel response.
  • Electric drive condition uncertain.

What to check first

  • Stop operation.
  • Check visible condition only.
  • Confirm visible connections are stable and not damaged.
  • Follow official manual for electric motor and control checks.
  • Record photos/video of the visible condition.

When to contact support

  • Motor or control response remains uncertain.
  • Visible damage is present.
  • The issue repeats after official manual checks.

Possible causes

  • Remote control preparation issue.
  • Visible remote or control panel condition issue.
  • Forward, reverse, or speed response uncertain.
  • Use outside official manual instructions.

What to check first

  • Confirm remote control use according to the official manual.
  • Check visible remote control and control panel condition.
  • Stop if forward, reverse, or speed response is uncertain.
  • Record issue status and visible control behavior.

When to contact support

  • Remote response remains uncertain.
  • The same issue repeats.
  • Photos or video can show the control behavior.

Possible causes

  • High route resistance.
  • Wrong drive roller or cable contact.
  • Setup mismatch.
  • Cable blocked or feeding unevenly.
  • Excessive torque/speed may damage cable.

What to check first

  • Stop if cable movement becomes unstable.
  • Confirm cable path, duct entry, and drive roller contact area are clean.
  • Record displayed torque/speed behavior if visible.
  • Do not force the cable while behavior is uncertain.

When to contact support

  • Torque or speed remains unstable after setup checks.
  • Cable movement becomes unstable.
  • Send a short video to support if possible.

Need ElectroFOK support?

Send model, serial number, cable outside diameter, duct OD / connection size, duct ID if known, installed setup details, and photos or video of the issue.

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