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Kucuksu Rasathane

Uskudar Istanbul Turkey

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Mon–Fri 09:00–18:00 (GMT+3)

Weekend: Closed

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UPCOM
Field Support

Symptom checks

DrillFOK Troubleshooting

Start with the visible symptom. Stop the machine if cable movement is blocked, slipping, unstable, or the installed setup is not confirmed.









Possible causes

  • Cable contact is not matching the measured cable OD.
  • Cable jacket is wet, oily, dusty, or damaged.
  • Cable drum or duct route is resisting movement.
  • Drill drive engagement is unstable.

What to check first

  • Stop and confirm the cable drum rotates freely.
  • Clean cable jacket and visible contact surfaces.
  • Confirm measured cable OD in the setup wizard.
  • Check visible drill drive connection and duct entry alignment.

When to contact support

  • Rollers rotate but cable still does not advance.
  • Correct cable contact selection is uncertain.
  • Visible wear or repeated slipping is present.

Possible causes

  • Wrong cable contact for the measured cable OD.
  • Cable jacket is dirty, wet, or oily.
  • Visible contact wheel or roller wear.
  • Duct route resistance is higher than expected.

What to check first

  • Clean the cable jacket and contact area.
  • Measure cable OD again at an undamaged section.
  • Use the setup wizard to confirm the setup reference.
  • Check cable drum feed and duct entry.

When to contact support

  • Slipping repeats with clean cable and confirmed setup.
  • Contact wheel or roller wear is visible.
  • Photos or video can show the slip point.

Possible causes

  • Wrong cable contact setup for cable size.
  • Drill speed or torque is not controlled for the cable condition.
  • Duct route blockage is increasing cable load.

What to check first

  • Stop operation immediately.
  • Inspect the cable jacket at the contact area.
  • Confirm cable OD and setup reference before restarting.
  • Use controlled drill speed and torque according to the official manual.

When to contact support

  • Any visible cable deformation repeats.
  • The correct cable contact setup is uncertain.
  • Cable damage appears after a short test.

Possible causes

  • Duct route resistance, bend, moisture, or blockage.
  • Cable drum resistance or crossed cable on the drum.
  • Setup mismatch or insufficient cable grip.

What to check first

  • Check cable drum rotation and cable pay-off.
  • Inspect duct route condition and entry alignment.
  • Confirm measured cable OD, duct OD / connection size, and duct ID if known.
  • Apply lubricant only according to site and project rules.

When to contact support

  • The cable repeatedly stops at a similar distance.
  • Route appears clear but movement still stops.
  • Measured data or setup selection is uncertain.

Possible causes

  • Wrong duct holder or duct connection tool.
  • Duct OD / connection size mismatch.
  • Worn or damaged visible O-ring or seal.
  • Duct cut is not square or duct is not seated correctly.

What to check first

  • Confirm duct OD / connection size and duct ID if known.
  • Inspect visible O-ring, seal, and duct seating.
  • Check duct cut quality and entry cleanliness.
  • Do not continue if the duct entry leaks heavily.

When to contact support

  • Leakage continues after reseating and cleaning.
  • Seal or O-ring wear is visible.
  • Duct size or holder selection is uncertain.

Possible causes

  • Wrong duct holder or duct connection tool.
  • Duct OD mismatch or poor duct seating.
  • Visible holder, clamp, or seal wear.

What to check first

  • Stop if the duct moves during operation.
  • Measure duct OD / connection size again.
  • Inspect the visible duct holder and seating area.
  • Confirm the setup reference before restarting.

When to contact support

  • Duct slips repeatedly.
  • Holder or seal wear is visible.
  • The duct size is non-standard or uncertain.

Possible causes

  • Duct route resistance, bends, moisture, or contamination.
  • Cable jacket friction is high for the route.
  • Duct entry or cable nose preparation increases drag.

What to check first

  • Check duct cleanliness and route condition.
  • Confirm cable nose and duct entry are prepared correctly.
  • Use lubricant only when allowed by project and site rules.
  • Do not force the cable when resistance is high.

When to contact support

  • Resistance remains high after route checks.
  • Cable starts to slip or deform.
  • Lubricant use or route condition is uncertain.

Possible causes

  • Cable is crossed, trapped, or pulling from the wrong angle.
  • Drum stand or pay-off path is not stable.
  • Cable tension is too high before entering the machine.

What to check first

  • Stop and correct the cable pay-off path.
  • Confirm the drum turns freely by hand according to site procedure.
  • Remove twists, crossed layers, or sharp feed angles.
  • Restart only after cable feed is smooth.

When to contact support

  • Drum resistance causes repeated slipping or stopping.
  • Cable jacket damage appears near the machine entry.
  • Video of the drum feed can show the issue.

Possible causes

  • Cable OD was not measured correctly.
  • Previous setup was reused for a different cable size.
  • Cable contact does not match cable jacket condition.

What to check first

  • Measure cable outside diameter with a caliper.
  • Compare measured data with the DrillFOK setup wizard.
  • Inspect cable jacket for slipping or deformation marks.
  • Record installed cable contact details before operation.

When to contact support

  • Cable OD is uncertain or near a boundary.
  • Slipping or cable deformation continues.
  • You cannot confirm the installed setup.

Possible causes

  • Duct OD / connection size was not measured correctly.
  • Duct holder does not match the duct connection.
  • Seal or O-ring condition affects seating.

What to check first

  • Measure duct OD / connection size again.
  • Check duct ID if known.
  • Inspect visible holder, seal, and duct seating.
  • Use setup wizard data for support review.

When to contact support

  • Duct size is not a standard match.
  • Air leakage or duct slipping repeats.
  • You are unsure which duct holder is installed.

Possible causes

  • The cable outside diameter is outside DrillFOK range.
  • Measurement was taken on a damaged or oval cable section.
  • The job may require another machine or support review.

What to check first

  • Measure cable OD again at a clean, undamaged section.
  • Check the machine label and setup wizard before operation.
  • Do not force cable outside the supported range.
  • Capture cable and duct measurements for support.

When to contact support

  • Measured cable OD remains outside range.
  • Machine selection is uncertain.
  • You need application review before operation.

Possible causes

  • Visible drill drive engagement is not stable.
  • Drill speed or torque is not controlled for the cable route.
  • Wrong cable contact or high duct route resistance.

What to check first

  • Stop before inspecting the drive area.
  • Confirm visible drive connection is stable.
  • Use controlled drill speed and torque according to the official manual.
  • Check cable drum feed, duct entry, and route resistance.

When to contact support

  • Weak feeding repeats with stable drive connection.
  • Cable contact or route setup is uncertain.
  • A short video can show the drive and cable movement.

Possible causes

  • Drill speed or torque is too aggressive for the cable condition.
  • Wrong cable contact setup.
  • Cable is blocked or overloaded in the duct route.

What to check first

  • Stop operation immediately and inspect the cable jacket.
  • Confirm cable OD and cable contact reference.
  • Check route resistance before any restart.
  • Use only controlled drill settings allowed by the official manual.

When to contact support

  • Cable damage repeats or becomes visible quickly.
  • The selected contact or drill behavior is uncertain.
  • Send photos of the damaged cable and setup.

Possible symptoms

  • Repeated air leakage at the duct entry when air support is used.
  • Repeated cable slipping or unstable grip.
  • Irregular feeding with clean cable and confirmed setup.
  • Visible wear, cracking, flattening, or contamination.

What to check first

  • Stop and inspect only visible O-rings, seals, contacts, and wheels.
  • Clean accessible surfaces after operation.
  • Record photos of visible wear or contamination.
  • Compare symptoms with setup and measurement data.

When to contact support

  • Wear is visible or the same symptom repeats.
  • You need spare part or setup identification support.
  • Send photos and machine serial number with the request.

Need DrillFOK support?

Send model, serial number, cable outside diameter, duct OD / connection size, duct ID if known, installed setup details, and photos or video of the issue.

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